This Privacy Policy explains how metbel collects, uses, stores, and protects the personal information of players on the metbel platform. Your privacy is a fundamental commitment, not an afterthought.
metbel ("metbel", "we", "us", "our") operates the online casino and sports betting platform available at https://metbel.club ("the Platform"). This Privacy Policy describes how metbel collects, processes, stores, shares, and protects personal information provided by or collected from individuals ("you", "your", "the Player") who register an account, access the Platform, or otherwise interact with metbel's services.
By registering an account on the metbel platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you should not register an account or use the Platform.
This Privacy Policy is incorporated by reference into, and should be read alongside, the metbel Terms and Conditions available at https://metbel.club/terms-conditions. In the event of any conflict between this Privacy Policy and the Terms and Conditions with respect to data processing matters, this Privacy Policy shall take precedence.
metbel collects personal data that is necessary for the operation of the Platform, the management of player accounts, the processing of financial transactions, and compliance with applicable legal and regulatory obligations. The categories of personal data collected by metbel are described below.
When you create a metbel account, we collect information you provide directly during the registration process, including:
As part of our Know Your Customer (KYC) obligations, metbel may request and retain copies of the following identity and address verification documents:
metbel records all financial transactions conducted through your account, including deposit amounts and timestamps, withdrawal requests and processing records, payment method details (masked card numbers, mobile wallet identifiers), bonus credits and wagering activity, and account balance history. All financial data is denominated in Bangladeshi Taka (৳ BDT).
We collect records of your gaming and betting activity on the Platform, including games played, bet amounts placed, game results, session durations, responsible gaming tool settings (deposit limits, cool-off periods, self-exclusion status), and any disputes or complaints raised in connection with game outcomes.
When you access the metbel platform, our systems automatically collect certain technical data, including:
metbel retains records of communications between you and our support team, including live chat transcripts, email correspondence, and WhatsApp messages sent to our support number. These records are retained for quality assurance, dispute resolution, and regulatory compliance purposes.
metbel collects personal data through the following channels and mechanisms:
metbel processes your personal data for the specific purposes set out in the table below. We do not process personal data for purposes that are incompatible with those listed here without first obtaining your explicit consent.
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and managing your metbel player account, including processing login credentials and account settings. |
| Identity Verification | Verifying that you are who you claim to be, confirming that you are aged 18 or above, and complying with KYC obligations. |
| Payment Processing | Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other accepted payment methods. |
| Fraud & AML Prevention | Detecting, investigating, and preventing fraudulent transactions, money laundering, and other financial crime affecting the Platform. |
| Responsible Gaming | Administering deposit limits, session reminders, cool-off periods, and self-exclusion requests to protect player welfare. |
| Customer Support | Responding to player queries, resolving disputes, and maintaining records of support interactions for quality assurance. |
| Legal Compliance | Meeting obligations under applicable gaming, anti-money laundering, data protection, and consumer protection laws and regulations. |
| Platform Improvement | Analysing anonymised usage data to improve Platform performance, game selection, and the overall player experience. |
| Marketing Communications | Sending promotional offers, bonus notifications, and product updates to players who have opted in to receive such communications. Players may opt out at any time. |
metbel processes personal data on one or more of the following legal grounds, depending on the purpose of the processing activity:
metbel shares personal data with carefully selected third-party service providers who assist in delivering the Platform's services. These providers are contractually bound to process personal data only on metbel's instructions and in accordance with this Privacy Policy. Categories of third-party processors engaged by metbel include:
metbel may disclose personal data to law enforcement agencies, regulatory authorities, courts, or other governmental bodies where required to do so by applicable law, court order, or regulatory requirement, or where disclosure is necessary to protect the rights, property, or safety of metbel, its players, or the public.
In the event of a merger, acquisition, sale of assets, or other corporate restructuring involving metbel, personal data held by metbel may be transferred to the acquiring or successor entity. In such circumstances, metbel will notify affected players via their registered contact details and will ensure that the receiving entity is bound by privacy obligations consistent with this Privacy Policy.
metbel retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:
Where personal data is no longer required for any of the purposes described in Section 4 and no legal retention obligation applies, metbel will securely delete or anonymise that data in accordance with its internal data disposal procedures.
metbel applies a range of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, and destruction. These measures include, but are not limited to:
Cookies are small text files placed on your device by the metbel platform when you visit the site. They allow the Platform to recognise your device, remember your preferences, maintain your login session, and collect anonymised analytics data about how the Platform is used.
You may manage your cookie preferences through your browser settings or through the cookie consent tool available on the metbel platform. Please note that disabling strictly necessary cookies will prevent the Platform from functioning correctly and may result in you being unable to access your account. Withdrawing consent for analytics or marketing cookies will not affect your ability to use the core Platform features.
Subject to applicable law and metbel's legitimate processing activities, you have the following rights with respect to your personal data held by metbel:
The metbel platform is strictly intended for adults aged 18 years and above. metbel does not knowingly collect, process, or retain personal data from individuals under the age of 18. The Platform does not target minors and does not include content, marketing, or features designed to attract underage users.
If metbel becomes aware that personal data has been collected from a person under the age of 18, that account will be closed immediately, all associated personal data will be deleted as promptly as possible, and any winnings generated by the underage account will be forfeited in accordance with the metbel Terms and Conditions.
Parents and guardians who believe that a minor in their care may have registered an account on the metbel platform are encouraged to contact [email protected] immediately so that the account can be identified and closed without delay. metbel also encourages parents and guardians to install appropriate parental control software to restrict minors' access to online gambling platforms.
metbel operates as an offshore platform and its data processing infrastructure may be located in jurisdictions outside Bangladesh. When personal data is transferred outside Bangladesh to a country that does not provide an equivalent level of data protection, metbel will ensure that appropriate safeguards are in place to protect the data, including contractual data protection clauses, data processing agreements with third-party providers, and technical security measures consistent with those described in Section 8.
By registering an account on the metbel platform, you acknowledge that your personal data may be transferred to, stored in, and processed in jurisdictions outside Bangladesh. Such transfers are made solely for the purpose of delivering the Platform's services to you and are subject to the safeguards described in this section.
metbel reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform functionality. When material changes are made, metbel will notify registered players via their registered email address or via a prominent notice on the Platform prior to the changes taking effect. The revised Privacy Policy will be published at https://metbel.club/privacy-policy with an updated effective date.
Your continued use of the metbel platform following the notification of any changes to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with any changes, you should cease using the Platform and request account closure in accordance with the Terms and Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which metbel processes your personal data, please contact our team using the details below. All contact information is provided as plain text and is not clickable.
All privacy-related enquiries are handled by metbel's support team operating in Bangladesh Standard Time (UTC+6). Email responses are provided within 24 hours on business days. For formal privacy rights requests, please include your full registered name, account username, and a description of your request to allow metbel to process your enquiry efficiently.
Privacy Commitments
Six concrete ways the metbel platform safeguards your personal information every day.
Every connection between your device and the metbel platform is secured with industry-standard 256-bit SSL/TLS encryption. Your login credentials, payment details, and personal data travel through an encrypted channel that third parties cannot intercept or read.
Sensitive data stored on metbel's servers — including passwords and financial records — is encrypted at rest. Passwords are never stored in plain text; they are saved as salted cryptographic hashes that cannot be reversed even in the event of a system breach.
Access to player data within metbel's internal systems is governed by a strict least-privilege policy. Only staff members who genuinely need access to specific data categories to perform their roles are granted that access, and all access is logged and regularly audited.
metbel has a firm, unconditional policy against selling, renting, or trading player personal data to third parties for commercial gain. Your data is shared only with the service providers necessary to deliver your gaming experience — and only under binding data protection agreements.
Every category of data metbel collects and every purpose for which it is processed is clearly described in this Privacy Policy. metbel does not use personal data for purposes beyond those listed here without first obtaining your explicit consent.
metbel respects your rights to access, correct, delete, and port your personal data. All privacy rights requests submitted to [email protected] are acknowledged within 48 hours BST and resolved within 30 calendar days — with no fees and no unnecessary friction.
Your privacy and security are built into the foundation of the metbel platform. Explore our full game library, review our FAQ for quick answers, or visit our Responsible Gaming page to manage your account settings. 18+ only.