metbel is committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. Our responsible gaming framework gives you the tools, information, and support you need to keep gambling a form of entertainment — not a problem.
Our Approach
At metbel, we believe that online gambling, including casino games, live dealer tables, sports betting, and virtual games, is a legitimate form of entertainment that millions of adults across Bangladesh enjoy responsibly every day. The vast majority of metbel players set a budget, stick to it, and treat their time on the platform as a leisure activity no different from watching the BPL or going to the cinema in Dhaka.
However, metbel also recognises that for a small number of players, gambling can become problematic. Problem gambling affects not only the individual but also their families, finances, and overall well-being. That is why responsible gaming is not a footnote for metbel — it is a core pillar of how we build and operate our platform.
This page outlines the full range of responsible gaming tools available to metbel players, the warning signs of problem gambling that every player should be aware of, and the steps you can take — or that we will take on your behalf — if gambling stops being fun and starts being harmful. Every feature described here is available free of charge to all registered metbel players at any time.
If you feel that you or someone you know may have a problem with gambling right now, please skip directly to the support section at the bottom of this page. You do not need to read every section before reaching out — our support team is available 24 hours a day, 7 days a week, including during Eid, Pohela Boishakh, and all public holidays in Bangladesh.
Answer honestly. If you recognise yourself in three or more of these statements, we encourage you to use our responsible gaming tools or contact our support team.
Player Controls
Six practical controls built into your metbel account to help you stay in charge of your gaming activity at all times.
Set a daily, weekly, or monthly deposit cap on your metbel account to prevent spending beyond your personal budget. Limits take effect immediately when you lower them. Increasing a limit requires a mandatory 24-hour cooling-off period before it becomes active — giving you time to reconsider. You can set limits in Bangladeshi Taka (৳ BDT) to match your local budget planning.
Define a maximum duration for each gaming session. Once your chosen time limit is reached, metbel will display a clear on-screen reminder and, if you do not respond, will log you out automatically. Session time limits are configurable per day and apply across all games on the platform, including live dealer tables and sports betting markets.
In addition to deposit limits, you can set a maximum net loss threshold for any given day, week, or month. Once your cumulative net loss reaches the limit you have set, your account will be restricted from further wagering for the remainder of that period. This tool is particularly useful for players who fund their account in advance and want a hard safety net on their losses.
A cool-off period temporarily suspends your metbel account for a short, defined duration — typically 24 hours, 48 hours, or 7 days. During a cool-off period, you cannot log in to the platform, place bets, or make deposits. Your account data is preserved and you can resume play when the period expires. No reasons are required and no staff approval is needed to activate a cool-off.
Self-exclusion is a longer-term break option available for periods of 1 month, 3 months, 6 months, 1 year, or permanently. During self-exclusion, your account is fully deactivated. You will not receive any promotional communications from metbel during this period. Re-opening a self-excluded account requires a formal request to our support team and is subject to a mandatory review period. We take self-exclusion requests seriously.
Reality check notifications appear on your screen at regular intervals you choose — every 30 minutes, every hour, or every 2 hours — showing how long you have been playing and how much you have wagered in that session. These reminders are designed to interrupt the flow of play and prompt you to make a conscious decision about whether to continue or stop.
Know the Signs
Understanding these warning signs early can prevent a manageable situation from becoming a serious problem.
Returning to gambling specifically to recover money lost in a previous session is one of the most recognised behavioural indicators of problem gambling. Losses are a normal part of any game of chance and cannot be reliably recovered through further play.
Using money set aside for rent, food, utility bills, or family expenses to fund gambling sessions is a serious warning sign. Responsible gambling means using only discretionary entertainment funds — money you can genuinely afford to lose.
Concealing the frequency or amount of gambling from family members, friends, or colleagues is a common sign that a player has begun to feel that their gambling behaviour is outside normal bounds.
If your emotional state — happiness, anxiety, irritability, or depression — is significantly influenced by wins and losses on the platform, this emotional dependency is worth reflecting on seriously.
Missing work deadlines, skipping family commitments, or neglecting health and social obligations because of time spent gambling indicates that gambling has moved from a recreational activity to a disruptive compulsion.
Taking loans — whether from banks, mobile financial services like bKash or Nagad, or from friends and family — specifically to fund gambling activity is a clear signal that gambling expenditure has exceeded sustainable personal limits.
Step by Step
All responsible gaming tools on metbel are self-service and accessible directly from your account settings dashboard. No special requests or waiting periods are required to activate protective tools — only to remove or increase limits does a cooling-off delay apply. Below are step-by-step instructions for each tool.
Our Responsibilities
Responsible gaming is a two-way commitment. While players are responsible for using the tools available to them, metbel also has clear obligations to its players and the broader community. The following commitments guide our approach to player protection across every aspect of the platform.
metbel verifies the age of every player as part of the KYC process. Accounts suspected of being operated by individuals under 18 are suspended immediately pending verification. Underage accounts are closed permanently with no exceptions.
metbel's promotional communications are never targeted at individuals who have self-excluded, are in a cool-off period, or have shown patterns consistent with problem gambling. We do not use high-pressure or misleading marketing language.
Our platform monitors player behaviour patterns for indicators of problem gambling — including sudden increases in bet size, extended sessions, and rapid deposit sequences. Players identified as at-risk receive proactive outreach from our responsible gaming team.
All games on the metbel platform use certified Random Number Generator (RNG) technology. Return-to-player (RTP) percentages are disclosed for every game. We do not manipulate outcomes and we do not create conditions designed to prolong harmful play.
Our customer support team is trained to handle responsible gaming inquiries sensitively and without judgment. Support is available around the clock, including via live chat on the platform and by email at [email protected]. Average response time is under 2 minutes for live chat.
Get Help Now
If you are concerned about your gambling habits or those of someone close to you, please do not wait. Reach out to the metbel support team or contact a dedicated problem gambling helpline. All support contact information below is provided as plain text and is not clickable.
Our responsible gaming team is available 24 hours a day, 7 days a week, including all Bangladeshi public holidays. You can reach us through any of the following channels. All contacts are plain text — not clickable links.
Explore our game library, review our FAQ for quick answers, or visit the metbel Casino to discover the full range of games available. All tools described on this page are active in your account. 18+ only. Please play responsibly.